Privacy & Data

FE Associates T/A Teaching Matters collects and processes personal data relating to its learners and employers to effectively manage learning and to meet its statutory obligations as a RoATP registered Training Provider. It is the Data Controller for this information and is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

ESFA Privacy Notice

This privacy notice is issued by the Education and Skills Funding Agency (ESFA), on behalf of the Secretary of State for the Department of Education (DfE). It is to inform learners how their personal information will be used by the DfE, the ESFA (an executive agency of the DfE) and any successor bodies to these organisations. For the purposes of relevant data protection legislation, the DfE is the data controller for personal data processed by the ESFA.

Your personal information is used by the DfE to exercise its functions and to meet its statutory responsibilities, including under the Apprenticeships, Skills, Children and Learning Act 2009 and to create and maintain a unique learner number (ULN) and a personal learning record (PLR). Your information will be securely destroyed after it is no longer required for these purposes.

Your information may be shared with third parties for education, training, employment, and well-being related purposes, including for research. This will only take place where the law allows it and the sharing is in compliance with data protection legislation.

The English European Social Fund (ESF) Managing Authority (or agents acting on its behalf) may contact you in order for them to carry out research and evaluation to inform the effectiveness of training. You can agree to be contacted by agencies of the DfE or by Teaching Matters for either surveys or research, or about courses or learning opportunities. You can choose your preferred method of contact, post, phone or email, when you complete your enrolment form.

Further information about use of and access to your personal data, details of organisations with whom the ESFA regularly share data, information about how long we retain your data, and how to change your consent to being contacted, please visit: https://www.gov.uk/government/publications/esfa-privacy-notice

Links to privacy notices of government agencies with whom we share data are provided within our full Privacy Notice.

The full Privacy Notice and associated policies for teaching Matters can be provided on request.  These detail what, how and why we collect data, as well as how it is stored, and your rights relating to that data. We can also supply an electronic or printed copy upon request; we can also help explain anything you do not understand please contact Teaching Matters.

How long will you keep your personal data?

Learner files will be retained securely for 6 years from Financial Year End after end of course, this is a requirement of the ESFA.  We understand our legal duty to retain accurate data and only to retain personal data for as long as we need it to fulfil the purposes we collected it for.  Accordingly, we have a data retention policy and run data routines to remove data in line with the policy.

Where do we store your personal data and how is it protected?

We take reasonable steps to protect your personal data from loss or destruction.  We also have procedures in place to deal with any suspected data security breach.  We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so. Where you have a username or password (or other identification information) which enables you to access certain services or parts of our Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to our Website; any transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

Under the GDPR, you have various rights with respect to our use of your personal data:

Right to access. You have the right to request a copy of the personal data that we hold about you by contacting us at the email or postal address given below.  Please include with your request information that will enable us to verify your identity.  We will respond with 30 days of request.  Please note that there are exceptions to this right.  We may be unable to make all information available to you if, for example, making the information available to you would reveal personal data about another person, if we are legally prevented from disclosing such information or if your request is manifestly unfounded or excessive.

Right to rectification. You have the right to request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.

Right to erasure. You have the right to request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).

Right to object. You have the right to object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object or withdraw your consent where we are processing your personal information for direct marketing purposes.

Right to restrict processing. You have the right to request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.

Please note that the GDPR sets out exceptions to these rights.  If we are unable to comply with your request due to an exception we will explain this to you in our response.

Contact

If you have any queries about this Policy, the way in which FE Associates processes personal data, or about exercising any of your rights, please send an email to enquiries@fea.co.uk or write to Director of Operations, FE Associates, 9 Apex Court, Woodlands, Bradley Stoke, BS32 4JT.

Complaints

If you believe that your data protection rights may have been breached, and we have been unable to resolve your concern, you may lodge a complaint with the applicable supervisory authority or to seek a remedy through the courts.  Please visit https://ico.org.uk/concerns/ for more information on how to report a concern to the UK Information Commissioner’s Office.

Changes to our Policy

Any changes we may make to our Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our Policy.

FEA Privacy policy Version 3, 21 May 2018

Cookie Policy

Cookies are small text files placed on your computer or mobile device and are commonly used on the internet.  Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improving the user experience.  We do not use cookies to track your use of the internet after you leave our sites, nor do we store any personal information in them that others could read and understand.

Our use of cookies

Performance cookies – These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. Some of these are analytics cookies, set using third party web analytics software, which allow us to understand more about how our website is used. For example, like many companies we use Google Analytics to help us monitor our website traffic. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous and does not affect your privacy. It is only used to improve how a website works.

  • By using our website and online services, you agree that we can place these types of cookies on your device 

Accepting or Rejecting cookies

You can configure your internet browser to warn you each time a new cookie is about to be stored on your computer so that you may make a decision whether to accept or reject it.  Please refer to your internet browser’s help section for specific instructions.  You can find more information about cookies by visiting www.youronlinechoices.eu.